Frequently asked questions

Frequently Asked Questions (FAQs)

1. Do you ship internationally?
Currently, we only ship to the Netherlands, Australia, Belgium, Germany, the United Kingdom, and Switzerland. Please check our shipping policy or contact us for more information.

2. What is the status of my order?
Once you place your order, you will receive a confirmation email. When your order is shipped, we will send you another email with a tracking link. You can also check your order status in your account order history on our website.

3. Can I modify my order?
We can only modify orders that have not yet been processed for shipping. To make changes, please contact customer service via the “Contact Us” form or live chat.

4. How can I cancel my order?
Orders cannot be canceled after 24 hours, unless an incorrect item was ordered. If you no longer want your item, please email us within 24 hours of order processing, as payments cannot be reversed after that.

5. How can I track my order?
Once your order has been shipped, you will receive an email and a text message with tracking details. You can track your shipment using the link in the email.

6. Can I change my delivery address after placing an order?
If your order has not yet been shipped, we can change the delivery address upon request. For more information, contact us via the “Contact Us” form.

7. What is your return policy?
We offer a straightforward return policy for most products. If you are not satisfied with your purchase, please refer to our Return Policy for more details.

8. How can I contact customer service?
You can reach us through the website contact form, email, or phone. We are happy to assist you!

9. What is the usual processing time for orders?
Orders are normally processed and shipped within 48 hours of receipt.

10. How long does delivery take?
Delivery usually takes 3–5 business days. Larger items may take longer.

11. How much does shipping cost?
Shipping is free on all orders.

12. What payment methods do you accept?
We offer several convenient payment options, including:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Shop Pay
Google Pay
UnionPay
Discover
Diners Club
Apple Pay

13. Do I need an account to make a purchase?
No, you can also purchase as a guest.

14. Is it safe to provide my payment information?
Yes, we use leading payment gateway providers to ensure the security of your bank and card details.

15. I have an issue with my order. What should I do?
Please contact our customer support team at +1 (657) 555-1234 or via email at info@shopvestra.com.

16. Are my personal details protected?
Yes, we highly value privacy and comply with strict security standards.

17. How long is the warranty?
We offer a 3-year warranty on all our products. Warranty terms are available on each product page. For any questions, contact info@shopvestra.com.

18. Can I exchange or return an item?
Yes, under the following conditions: