General terms and conditions
General Terms and Conditions
1. Introduction
Welcome to VESTRA. VESTRA is operated by Vestra Commerce B.V., a company registered in the Netherlands.
These Terms and Conditions of Use (“Terms”, “Conditions”) govern your use of our website shopvestra.com (collectively or individually, the “Service”), operated by VESTRA.
Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and use information resulting from your use of our website.
By accessing or using the Service, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy (together, the “Agreements”).
If you do not agree with these Terms, you must not use the Service. If you have any questions, please contact us at info@shopvestra.com.
2. Communications
By using our Service, you agree to receive newsletters, marketing or promotional materials, and other information from us.
You may opt out of receiving any communications at any time by following the unsubscribe link or by contacting us at info@shopvestra.com.
3. Purchases
If you wish to purchase any product or service through the Service (“Purchase”), you may be required to provide certain information, including but not limited to payment details, billing address, and shipping information.
You represent and warrant that:
(i) you are legally authorized to use the payment method provided; and
(ii) the information you provide is true, accurate, and complete.
We may use third-party payment processors to facilitate purchases. By submitting your information, you authorize us to share it with such third parties in accordance with our Privacy Policy.
We reserve the right to refuse or cancel any order due to product availability, pricing errors, incorrect information, or suspected fraud or unauthorized transactions.
4. Promotions
Any contests, sweepstakes, or other promotions (“Promotions”) offered through the Service may be governed by rules separate from these Terms.
If you participate in any Promotions, please review the applicable rules. In the event of a conflict, the Promotion rules will prevail.
5. Refunds
Refunds are available in accordance with our Return and Refund Policy, within 14 days of the original purchase date, provided the conditions of the policy are met.
6. Content
All content found on or through this Service is the exclusive property of VESTRA or is used with permission.
You may not reproduce, distribute, modify, transmit, reuse, download, or exploit any content without prior written consent.
7. Prohibited Use
You agree not to use the Service:
In violation of any applicable laws or regulations
To exploit, harm, or attempt to harm minors
To transmit spam, chain letters, or unsolicited advertising
To impersonate VESTRA, an employee, another user, or any entity
To engage in fraudulent, unlawful, or harmful activities
In any way that restricts or interferes with others’ use of the Service
8. Analytics
We may use third-party service providers to monitor and analyze the use of our Service.
9. No Use by Minors
The Service is intended only for individuals who are at least 18 years old.
By using the Service, you confirm that you meet this requirement.
10. Accounts
When creating an account, you guarantee that the information provided is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
11. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of VESTRA and its licensors.
Our trademarks may not be used without prior written consent.
12. Copyright Policy
We respect the intellectual property rights of others and respond to valid copyright infringement claims.
13. DMCA Notice
Copyright infringement claims may be submitted in writing to our designated contact email: info@shopvestra.com.
14. Feedback
You may submit feedback, suggestions, complaints, or ideas to info@shopvestra.com.
You agree that we may use such feedback without restriction or compensation.
15. Links to Other Websites
Our Service may contain links to third-party websites not owned or controlled by VESTRA.
We assume no responsibility for the content or practices of any third-party sites.
16. Disclaimer of Warranties
The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
VESTRA makes no warranties, express or implied, regarding the operation or availability of the Service.
17. Limitation of Liability
To the fullest extent permitted by law, VESTRA shall not be liable for any indirect, incidental, special, or consequential damages.
18. Termination
We may suspend or terminate your access to the Service immediately, without prior notice, at our sole discretion.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions.
20. Changes to the Service
We reserve the right to modify or discontinue the Service at any time without notice.
21. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.
22. Waiver and Severability
Failure to enforce any provision shall not constitute a waiver.
If any provision is deemed invalid, the remaining provisions shall remain in effect.
23. Acknowledgement
By using the Service, you acknowledge that you have read and agreed to these Terms and Conditions.
